De Anza Appliance Corona Virus Update 3/23/20

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March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance Corona Virus Update 3/16/20

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March 16, 2020

For Immediate Release

To our valued customers and partners,

Keeping our clients and associates safe is paramount in this unprecedented time. For transparency we want to share with you steps De Anza Appliance takes in response to the Coronavrius.

  • Educated associates about the symptoms of the virus and methods to limit exposure and transmission provided by the Santa Clara County Public Health and the Central for Disease Control and Prevention.
  • De Anza Appliance have procured extra sanitizing products (alcohol based hand, solutions, wipes, and disinfectant sprays) for use in the office for high traffic areas, clients homes for appliances, and for associate’s personal use.
  • If a client sounds or feels ill on the phone or at the threshold of the home we would respectfully ask to reschedule to ensure our associates aren’t a vector to transmit illnesses to at-risk populations we’re in contact with.
  • De Anza Appliance requires sanitation of associate’s hands prior to entering a new home or facility, using the restroom, or eating and again at the completion of work or breaks.
  • Resist associates touching face, hands, eyes, or mouth unless immediately after sanitation.
  • Request no shaking of hands and recommend social distancing of six or more feet between associates and clients when possible.
  • Wipe down of appliances, tools, tool bags and work areas prior to starting for our associates safety and after for your safety.
  • If associates feels ill for any reason we request them to stay home for two days, if no improvement call their primary care physician for advise in next steps or quarantine protocol (current recommendation is 14 days).
  • Associates may use any type of paid time off (bereavement, sick leave or vacation) to cover any missed time during the pandemic for any reason. Depending on seniority or accrual that could be as much as 21 days. Management will assist in filling with Employment Development Department for benefits for any employee requiring extended leaves of absence or absences that exceed paid time off due to personal or immediate family quarantine or illness with doctor’s notice.

We want to proactively thank the clients who recommended rescheduling who are exhibiting symptoms and understand their hardships with failed appliances with their self quarantine measures.

Appliance repair is especially crucial when in light of increased needs of sanitation and social distancing is of the utmost importance to keep cleaning (dishwasher, clothes dryer and washer) preparing food (cooktop, microwave, range and wall oven) and preserving food (freezer and refrigerator). So long as Govern Newsom, President Trump, the CDC, and Santa Clara County Public allows operation, De Anza Appliance will be available for scheduling appliance repair service.

Currently the 7 counties constituting the San Francisco Bay Area, Santa Clara County, and Greater San Jose Municipal area released a statement for a Health Ordinance which includes a Shelter in Place Health Clause. Per section 10.f.ix for plumbers and electricians and xii. for laundromats, dry cleaners, and laundry service providers are exempt appliance repair falls within the scope of both categories.

Our thoughts and prayers go to all of the first response and medical providers, grocers, and trades people that will keep open to ensure critical services and food are delivered to our counties.

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance, A Diamond Among Peers

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For Immediate Release 2/21/20

In 2019, De Anza Appliance went through a rigorous customer satisfaction screening process and business credential audits for the Diamond Certified Award through the American Ratings Corporation. After surveying over four-hundred random past customers and audits social media reviews De Anza Appliance was rated “Highest in Quality and Helpful Expertise” with 90% positive customer experiences. Only one other appliance repair company in Santa Clara County and the Greater San Jose Metropolitan area currently hold this prestigious designation.

In addition to surveying past clients the Diamond Certified program runs background checks on principals, verifies insurance and state license, and trains customer service practices ensuring your appliance repair experience has repeatable, flawless experiences. 

American Ratings Company provides initial screening and the Diamond Certified award, they will monitor customer feedback and provide an annual quality checks to maintain certification. Should a customer ever be dissatisfied with their repair service with De Anza Appliance or any Diamond Certified company they can file for mediation with the American Ratings Corporation and they guarantee work up to $1,000.

The American Ratings Corporation identifies the highest quality local companies since 1990. Based in the San Francisco Bay Area they are dedicated to ensuring customers have confidence in the companies they choose. All customer surveying metrics are performed ongoing and with the highest integrity and accuracy.

De Anza Appliance, founded in 1972, is locally owned and operated by the Boucher Family. They provide in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized for the Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

De Anza Appliance Moves to Santa Clara

De Anza Appliance’s transitions to their new home on Scott Boulevard in Santa Clara’s Oakmead business district. De Anza Appliance closed their Maytag Home Appliance Center retail store and parts counter in Cupertino on De Anza Boulevard in 2004, refocusing on core appliance repair business. Business shifted to the Civic Center neighborhood.

At 2,000 square feet the new location affords De Anza Appliance twice the office space from the Cupertino location. Extra room allows stocking of fast-moving parts to improve the goal of first-time completed jobs. Extra elbow space also allows for the future expansion of office staff and parking for the growing service fleet. The new, centralized locality and access to Central Expressway, Lawrence Expressway, 101, and 237 provides easier access to San Jose to  accommodate more same-day service requests when available.

Owner’s Roger and Cindy Boucher brought their son, Chris, on board in 2011 to reinvigorate marketing, recruit new staff, and spearhead business development. In 2015 Senior Technician Peter MacConnell was promoted to Technician Trainer with the goal to transition to Service Manager. Added leadership grew the service team’s capacity and customer demand for service at it’s highest peaks in over a decade. Late 2017 hiring goals include bringing on several experienced appliance service technicians. In 2018 De Anza hopes to train a technician apprentice, expand the office staff, and seek additional experienced technicians.

De Anza Appliance Partners with ADCO Services

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De Anza Appliance entered a partnership with ADCO Services to provide warranty service for 16 brands of high-end, luxury appliances. Brands ADCO represents include Blue Star Refrigeration, Fagor, Falmec, Fhiaba, Foster, Fulgor Milano, Krushr, Kucht Professional, NXR, Prestige Ventilation, Sirius Range Hoods, Smeg, Tecnogas Superiore, Thor Kitchen, Vinotemp, and Vintage Luxury Grills.

De Anza Appliance network of local, independent showroom partners carry several lines that ADCO Services support. University Electric of Santa Clara offers Krushr trash compactors and Tecnogas ranges. Airport Appliance of San Jose provides Fulgor Milano’s full suite of kitchen appliances and NXR ranges. Customers purchasing these brands from showroom partners can request De Anza Appliance when calling the manufacturer for warranty service and call De Anza Appliance directly at (408) 996-9111 for out-of-warranty appliance repair.

To Clean or Not to Self Clean, That is the Question?

Thanksgiving, Christmas, and New Years are all around the corner and what’s on everyone’s minds… Turkey, Pumpkin Pie, that wacky Green Bean Casserole.  You open your oven and find:

yuck

A Nasty mess indeed. Rooted Blessings shows the inside of a particularly neglected electric oven in desperate need of some TLC.  What’s your first inclination two days before the big turkey party… Hit the Oven Self-Clean Button and go about your business for the next 5-6 hours.

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Stop right there baking buddies. The self-clean function on your oven might be a glorious invention that takes the grease out of elbow grease but there’s one major flaw: Self-Cleaning Ovens Get Really, Really Hot! So hot the thermal fuse that protects you and your kitchen’s from burning down can sometimes trigger and go out meaning no more oven. So when your the host of a holiday party for 20 and those pies aren’t going in today and the roast beast can’t get above blue-rare tomorrow you’re in trouble. Another sign you’re in trouble the oven may lock you out. The good news is you have a friendly neighborhood appliance repair like De Anza Appliance that can help you fix that; the bad news if it’s the Wednesday of Thanksgiving week or Christmas Eve chances are dozens if not hundreds of others have just hit that self-clean button in a several block radius of your home and found the same failure. Appliance repair companies get flooded with oven repair requests the third week of November through the first week of January and end up booking up one sometimes two weeks out.

So there’s an easy answer… DO NOT USE THE SELF-CLEAN FUNCTION before a major holiday party. I’m sorry for shouting but we get the same call year in and year out from good intentioned home cooks creating unnecessary oven repair calls.  The fix isn’t extraordinarily difficult for a skilled technician to replace a fuse, the parts are pretty darn cheap but they bring an oven to a screaming halt.

Ok so you want your kitchens (and ovens) to sparkle like Martha Stuart’s.  We have to put some of that grease back into the elbows (it’s not as bad as you think). It takes a few simple ingredients and steps courtesy of Cha Ching Queen:ChachingQueen.com

  1. Take out the racks.
  2. Mix 2 parts distilled (filtered) water with 1 part white vinegar in a spray bottle.
  3. Liberally spray the interior of the oven including the door but make sure to not hit the elements or igniters. Those can be delicate and damaging them defeats the purpose of not self-cleaning and causes a trip to the appliances parts store or a call to your friendly neighborhood appliance repair company.
  4. Get baking powder everywhere you sprayed (again don’t hit the elements or igniters we don’t want residue baking onto our heating devices).  The key here is not mix the vinegar and baking soda, but to layer it.
  5. Get some course salt onto areas affected by large amounts of food residue.
  6. Spray one more time with the vinegar solution and let sit over night.
  7. Scrub down with a standard course kitchen pad, wipe down with a towel and voila clean oven!

clean

 

Bonus Time: An adapted cleaning solution from the oven works wonders in a dirty microwave. Practically Functional gives the dirt on restoring your microwave to practically new.

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They talk about diluting the vinegar it with water and adding oils; just get down and dirty and fill up a microwave safe bowl or cup with white vinegar and get to town.  Nuking the vinegar for five minutes and letting the microwave steam for a few minutes loosens up all the grime and food particles.  Grab that brillo pad or sponge you used on the oven give the microwave a quick wipe down and it will look pearly white. Holidays or otherwise it’s important to keep food residue out of the cavity.  First flavor transference can adversely affect the taste of reheated foods.  Secondly if food splatters get to the diffuser plate or wave guide it could start a fire or overload the heating components. Major heating components like the magnetron, capacitor, and diode aren’t cost effective microwave repairs.

How-To-Clean-A-Microwave-With-Vinegar-After-500x333

You might read some articles about using using vinegar and bleach as cleaning solutions.  They work well separately but they do not mix. About Education demonstrates the chemistry of combining of these solutions and the result toxic chlorine gas. Don’t do it.

So keep De Anza Appliance out of your home this holiday season with these simple all-natural cleaning tips for your oven and microwave. And if it still seems like too much work keep your mother-in-law out of the kitchen and hit the Self-Clean feature after the party’s over.

New Appliance Brands Serviced

De Anza Appliance has expanded their appliance repair offerings to cover Dacor Appliances, LG Electronics, Sub-Zero Refrigerators, Viking Appliances, and Wolf Appliances.  Senior Technician, Peter has been breaking down diagrams, educating the team, working with Andrew on mentoring these brands.  All five brands provide technical support and appliance repair parts are readily available through local distribution channels for quick turnarounds in prescreening likely failing appliance parts to increase the chances of first time repair completions.  Ask the dispatch team about general maintenance, water filter replacement and annual refrigerator cleaning when booking calls for any appliance repair.

De Anza Appliance based in Cupertino has provided major residential appliance repair for the Greater San Jose Metropolitan Area and Santa Clara since 1972.  Recently expanding, De Anza Appliance now offers appliance repair in the cities Gilroy, Morgan Hill, and San Martin and the Coyote and New Almaden areas of South San Jose.

Sub Zero Refrigerator and Wolf Range.

Sub Zero Refrigerator and Wolf Range.

Rainbow Ice Cubes

Frozen fruit cubes transform any drink into a rainbow of colors.
Ingredients:

  • Assorted fruit
  • Seltzer

Instructions
1. Layer chopped fruit in an ice cube tray, two colors per compartment
(we used strawberries, oranges, pineapple, whole blueberries, purple grapes, and kiwi).
2. Top each with seltzer and freeze until solid, about 2 hours.

Makes any drink even water colorful like a rainbow.

10 Cheap, Unique & Homemade Spring Cleaning Tips for the Kitchen

You don’t even need to leave the house for supplies with these inexpensive spring cleaning tips. Just open your cabinet, make these homemade creations and clean beyond your countertops and cupboards.

Add these suggestions to your spring cleaning to-do list to eliminate odors, remove stains and get rid of food buildup in the kitchen.

“Don’t neglect your kitchen appliances during spring cleaning, your appliances never get a day off. They take the most abuse, yet probably get the least attention. Keep them clean to help them last longer and run more efficiently.

Give spring cleaning a new meaning with these 10 unique and often forgotten tips.

1. To eliminate odors, pour vanilla extract into a bowl with a paper towel and wipe down the refrigerator walls.

2. Soak refrigerator removable parts in the sink with warm, soapy water to remove stains from food spills.

3. To remove food residue, run an empty dishwasher with a cup of white vinegar.

4. Take out oven racks and wash them by hand with warm soap and water to remove caked on food.

5. To eliminate odors, place handful of ice cubes and citrus peels in garbage disposal, turn on cold water and then the disposal for 15-30 seconds. After turning off disposal continue to rinse with hot water for 15 more seconds.  Ice cubes in the disposer also sharpens the blades.

6. Wipe interior microwave surfaces with a mixture of two tablespoons baking soda and one quart water to remove food stains.

7. Use a sponge with a mixture of ½ cup bleach, ¼ cup baking soda and four cups warm water to avoid yellowing of white appliances. Let it set for 10 minutes before rinsing and drying.

8. To remove grease buildup from garbage disposal, turn on hot water, then disposal. Squeeze tablespoon of dishwashing liquid in disposal, and run hot water for 15-30 seconds. Turn off disposal and let hot water run until suds are gone.

9. Heat a microwave-safe bowl of vanilla extract for three minutes and use it to wipe surfaces for stubborn residue and stains in the microwave.

10. Clean condenser coils located behind the fridge with a brush or handheld vacuum to remove dirt, dust and pet hair.

“The best way to ensure an odor-free and grease-free kitchen sink is to prevent the smell and buildup before it begins,” said Roger Boucher, president of De Anza Appliance. “A good dose of spring cleaning can clear the air, keeping your garbage disposal in good working condition.”

By following these tips from De Anza Appliance, kitchen appliances and plumbing fixtures will continue to sparkle and smell fresh for many springs to come.

Common appliance repair complaints and how De Anza Appliance resolves them

Posted in tip

Technicians may not arrive at scheduled time.  De Anza Appliance makes every effort to arrive at the time promised.  We schedule AM (8:00 am to 12:30 pm) or PM (12:30 pm to 5:00 pm).  The day of service that time frame can be reduced to a TWO HOUR window.  We also call the customer when we are on our way to the house.  In the event a technician is running behind schedule, we call and let you know in advance, to avoid having you from wait around.  If you are at work or another location from the repair, and can break away with a phone call, we can call you up to 30 minutes in advance so that you can meet us at the repair location.

Parts for appliances may take several days to arrive before appliance can be repaired.  De Anza Appliance pre-screens all its calls before we go out.  That way we can order the parts in advance before we go out.  If the customer approves the estimate we can fix it on the spot, the same day.  We realize that it is impossible to pre-screen sight unseen for every problem and every appliance, but we make every effort to do so.  It benefits both the customer our company to complete the job in ONE TRIP.

Make your kitchen multitask this Super Bowl sunday

For any easy Super Bowl party, team up your appliances and tackle three dishes at once. Why work harder than you need to on the biggest sports day of the year?  You can make three great party dishes all at once and be back on the couch before you can say touchdown.  Follow these great recipes for simple and tasty game day eats.

ASIAN SESAME CHICKEN WINGS – (For the Oven and Stovetop)

Chicken – Two dozen chicken wings, salt and pepper, olive oil, two tablespoons of sesame seeds (toast in skillet before using) and chopped fresh cilantro.

Sauce – (make this the day before and store in the fridge).  One juiced orange, ¼ cup hoison sauce, ¼ cup ketchup, ¼ cup brown sugar, three tablespoon rice wine vinegar, three cloves of garlic and once cup of soy sauce.  Combine the sauce ingredients in large saucepan.  Simmer until thickened.  Store the sauce until the wings are ready.

Put all coated wings (salt and pepper to your liking) in a 400 degree oven on a baking sheet.  Bake them for 25-30 minutes or until cooked all the way through.  If sauce was chilled, reheat and mix wings and sauce in a large bowl until thoroughly coated.  Sprinkle sesame seeds over the top and garnish with cilantro.

CLASSIC CHEESE DIP – (For the Microwave)

One pound of your favorite cheese spread and one can diced green chilies and tomatoes (don’t drain the liquid).  Combine in a microwave safe dish and heat until all is melted together.  Add jalapenos to give it a little more attitude.  Grab a bag of your favorite tortilla chips and dig in.

ULTIMATE ICE CREAM BALLS – (For the Freezer)

To save time, you can make these days before the big game.  Scoop and freeze ice cream until it is hard.  Dip into lukewarm melted chocolate and freeze until semi-hard.  Roll the chocolate covered ice cream in shredded coconut, candy pieces, nuts or any other topping and freeze again.  You could cut them up and cover in fresh fruit toppings or just serve them like they are.  Place a stick in each one for easy eating or put in a bowl with a spoon.