Privacy Notice

Effective Date: 4/1/15

This privacy notice discloses privacy practices for  This privacy notice applies solely to information collected by this website, except where stated otherwise.  It will notify you of the following:

  • What information we collect
  • With whom it is shared
  • How it can be corrected
  • How it is secured
  • How policy changes will be communicated
  • How to address concerns over misuse of personal data

Information Collection, Use, and Sharing

We are the sole owners of information collected on all pages on this site.  We only have access to collect information you voluntarily give us via email or other direct communication from you.  We will not sell or rent this information to anyone else.  When ordering parts through the “Buy Parts” portal you are redirected to our distributor and you will be subject to their privacy policy and terms & agreement.

We will use your information to respond to you, regarding the reason you contacted us (to schedule appointments, answer inquiries, or respond to customer feedback and to follow-up as required).  We will not share your information with any third party outside of our organization other than necessary to fulfill your request e.g., ship an order.

Unless you ask us not to, we may contact you via direct email or digital newsletter to inform you about home improvement tips, manufacturer recalls, appliance repair, appliance maintenance, appointment confirmations, industry news, promotions, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time that do not directly pertain to a specific, scheduled appointment at any time.  You can contact us via the customer feedback form on the website or call directly to inquire:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Delete any data we have about you.
  • Express any concern you have about the use of your data.


We take precautions to protect your information.  When you submit sensitive information via the website your information is protected both online with secured servers and offline with background screened employees and secured offices.

Credit card information is never collected online and only via phone on a terminal, hand-written ticket or imprint, or electronically through a point of sale device.  Any hand-written ticket or imprint will be with a technician until returned to the office and secured.  Only employees who need the information to perform a specific job (billing, customer service, finalizing a work order in the field) are granted access to personally identifiable information.  Electronic address and contact information and paper based address, contact and billing information are contained in servers and files in a secure office.

Data Sharing

We use a third party distributor to fulfill all parts purchases made through the “Buy Parts” tab or through the associated 800 number.  Use of this service is subject to their privacy statement and terms & conditions.

We partner with businesses to ship do-it-yourself parts to complete existing work orders and credit card payment processing services to bill for goods and services.  These companies do not use personally identifiable information for any secondary purposes beyond completing the transactions you have approved.


This website contains links to other sites.  Please be aware we are not responsible for the content or privacy practices of other such sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 Notifications of Changes

Whenever material changes are made to the privacy notice they will be updated on the website and may be emailed to customers currently subscribed to digital newsletters.