Tag Archives: Cupertino appliance repair

De Anza Appliance is a Neighborhood Favorite

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De Anza Appliance Parts & Service Inc.

De Anza Appliance received the 2021 Neighborhood Favorite Aware from Nextdoor. In 2021 De Anza Appliance received 21 positive mentions. De Anza Appliance earned 167 likes across the Next Door social media platform.

Nextdoor’s online platform connects individuals grouped in their immediate and neighboring communities. It allows neighbors to share referrals, organize community events, and build connections electronically. Nextdoor colloborates with community members and local governments to share information and local businesses and organziations to promote their brands within their neighborhood.

Nextdoor believes “By bringing neighbors and organizations together, we can acheive a world where everyone has a neighborhood they can rely on.”

To recommend and refer De Anza Appliance directly through visit Nextdoor’s De Anza Appliance profile. De Anza Appliance recognizes individual team members for excellent service over the phone or in house and encourage customer endorsements; please include any staff members for positive contributions. Customers can request an appliance repair service appointment through De Anza Appliance’s website.

De Anza Appliance, founded in 1972 in Sunnyvale California, is locally owned, and operated by the Boucher Family. Spending over 30 years in Cupertino, De Anza Appliance is now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area. Extend service areas include the Bay side of San Mateo county and the Tri-City area of Alameda County. De Anza Appliance provides factory authorized appliance repair service for the Beko, Electrolux, Frigidaire, Insinkerator, Lynx, Moen, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance is Fully Vaccinated!

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October 22nd 2021,

For Immediate Release

De Anza Appliance’s field technicians and office associates are all fully vaccinated against COVID-19. De Anza Appliance takes public safety and the health and wellness of their team members, customers, and partners seriously.

The De Anza Team will continue to work safely in the home, abiding by current Santa Clara County Health Department and CDC recommendations. Team members will continue arrive to customer’s home and worksites with mask and gloves, maintain social distance, and provide additional cleaning measures upon completion of diagnostic or repair of appliances. In the office team members will maintain masking unless in a room or their workstation alone and respect social distancing whenever possible.

Appliance technicians and office associates will self-attest daily their wellness. If there are COVID-like symptoms team members will use Sick Leave or work-from-home if available and get tested. Associates will return to work once they receive a negative test result or, if positive, quarantine for two weeks after their symptoms abate. De Anza Appliance requests customers who are ill to self attest their health and to schedule appointments when households are healthy.

De Anza Appliance, founded in 1972 in Sunnyvale California, is locally owned, and operated by the Boucher Family. Spending over 30 years in Cupertino, De Anza Appliance is now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area. Extend service areas include the Bay side of San Mateo county and the Tri-City area of Alameda County. De Anza Appliance provides factory authorized appliance repair service for the Beko, Electrolux, Frigidaire, Insinkerator, Lynx, Moen, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Earns Angie’s List Super Service Award for 2020.

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De Anza Appliance’s web presence with Angie’s List began in 2005. With 152 reviews, including 128 A ratings to date, De Anza Appliance continues to provide customer focused appliance repair service for Angie’s List members.

In 2020 De Anza Appliance received 15 new reviews, 14 A rated. Angie’s List scores reviews on Price, Professionalism, Punctionality, Quality and Responsiveness. In 2020 De Anza Appliances new aggregate included A’s in Professionalism, Punctionality, Quality, and Responsivness.

In 2020 De Anza Appliance became factory authorized for the Middleby corporation’s suite of residential appliances including Aga, Lynx, and Viking receiving training and support on new luxury brands for appliance service. In addition to building brand presence De Anza Applianced increased service territories to Southern Alameda and San Mateo counties.

With local, state and federal COVID-19 health ordinances De Anza Appliance quickly shifted business practices. Technicians arrived at client’s homes with mask, gloves, and extra sanitization equipment. Some of the office staff shifted to remote or modified operations to encourage social distancing. All team members reporting to the office or field had temperatures measured prior to team or client contact. De Anza Appliance encourages their team members to get vaccinated when it’s their turn and will continue added precautions through the COVID-19 pandemic. COVID precautions earned recognition through social media and review sites.

Angie’s List manages a review site specializing in home and personal services that uses an A through F rating scale on five axises to rate a company’s performance. Review information is managed for consistancy and audited for irregularities by staff and is made available publically and allows for company response.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Hits 200 YELP Reviews.

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August 12, 2020 For Immediate Release

De Anza Appliance reached 200 Yelp reviews and most of them awesome with a 4.5 average rating. with long-time customer Anita from Cupertino. Anita recalls:

“Our family has relied heavily on De Anza Appliance over the years, and I mean for years on end. They have solved and repaired so many appliance issues that I have lost count. I literally would not call any other company…(Their appliance repair technicians) are kind, on time and knowledgeable regarding every appliance that has been in need of repair. I can look around my kitchen and tell you they’ve repaired every appliance in the here and in the garage. They go the extra mile to make sure we are up and running, problems solved in an expedient manner. I will not even consider another repair company!”

Thank you Anita!

Anita’s experience exemplifies the relationships that founder Bill Boucher made in his early days in Sunnyvale and Cupertino. It’s very likely that Anita and long time customers purchased Amana, Jenn-Air, Magic Chef, and Maytag appliances from their Maytag Home Appliance Center in Cupertino in the 1990s through the showroom’s closure in 2008. Today, Bill’s son and daughter-in-law Roger and Cindy and grandson Chris continue the tradition with De Anza Appliance refocusing on their core business offering in-home appliance repair from their new headquarters in North Santa Clara


If you’re a loyal customer with a great experience or memory leave a Yelp and let your neighbors know about the 5 Star service you’ve received. De Anza Appliance is also recognized with an A rating with Angie’s List and Recognized for Highest in Quality and Helpful Expertise with Diamond Certified.


De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Now Servicing San Mateo County

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August 11, 2019 for Immediate Release

De Anza Appliance now provides appliance repair for San Mateo County including the cities of Atherton, Belmont, Burlingame, Emerald Hills, Foster City, Menlo Park, Millbrae, Redwood City, San Bruno, San Carlos, San Mateo, and Woodside. De Anza Appliance already services Los Altos, Mountain View, Palo Alto, and Stanford providing an easy transition for appliance repair for the San Mateo Area.

Technician, Ken Thomas, lives in Mountain View making easy access for daily service during the Spring and Fall and weekly service in the Summer and WInter months. Ken’s previous experience with GE Factory Service and his work with De Anza Appliance on Electrolux, Frigidaire, Jenn-Air, KitchenAid, Maytag, and Whirlpool make him an excellent person to anchor appliance repair in the San Mateo Market.

Warranty appliance repair partners Electrolux, Frigidaire, and True Residential were eager to extend their service for appliance repair in the Peninsula and San Mateo County.

De Anza Appliance’s retail partners UAirport Appliance, and Davie’s Appliance offer delivery and installation options in the San Mateo Area.

Customers can call (408) 996-9111 during business hours to schedule or request an appointment online. 

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Extends Service Area to Gilroy

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August 7, 2019 for Immediate Release

De Anza Appliance now serves Santa Clara County’s south county including Gilroy, Morgan Hill, and San Martin.

Technician, Tony Rubio, lives in South San Jose making easy access for daily service during the Spring and Fall and weekly service in the Summer and WInter months. Tony’s experience with GE, LG, Samsung, and Whirlpool appliance repair with his previous employer and work with Beko, Dacor, Electrolux, Frigidaire, True, and Viking appliance repair with De Anza Appliance makes him a well-rounded appliance technician to anchor for Gilroy area.

Warranty appliance repair partners Beko,Electrolux, Frigidaire, and True Residential were eager to extend their service for appliance repair in South San Jose to Gilroy to ensure quality appliance repair in the Southern Santa Clara County market.

De Anza Appliance’s retail partners University Electric and Airport Appliance offer delivery and installation options in the Morgan Hill and Gilroy areas.

Customers can call (408) 996-9111 during business hours to schedule or request an appointment online. 

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Partners with Insinkerator for Warranty Service.

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August 6, 2020 For immediate release

De Anza Appliance partners with Insinkerator to provide warranty repair for their residential lines of garbage disposal and instant hot water heaters. 

Insinkerator. based out of Racine, Wisconsin, was purchased by Emerson in 1960. Emerson’s global portfolio features dozens of residential, commercial, and industrial brands including White Rogers HVAC products and Ridgid tools. Insinkerator’s innovations in garbage disposals established them as the brand leader in the United States market.

De Anza Appliances offers sales and installation for all of Insinekrator’s instant hot water dispensers and Badger and Evolution line of garbage disposals. Please call 408-996-9111 for price and availability or request service online. Most disposals and heater tanks are available for immediate installation. Faucets are generally available within a week’s notice. 

Insinkerator offers a comprehensive replacement warranty for function of mechanical and electrical components varying depending on model. If you need warranty service please provide a model and serial number prior to scheduling. Household electrical and plumbing connections and foreign objects are not included in their warranty. Installation corrections are not covered unless installed by De Anza Appliance.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Earns Preferred Service Provider Status with Electrolux and Frigidaire

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July 27, 2020 for Immediate Release

De Anza Appliance earns the Preferred Service Provider with Electrolux and Frigidaire for warranty support and appliance repair for their brands in the Greater San Jose Metropolitan area, Santa Clara County, and parts of Alameda and San Mateo County. Recently Electrolux’s team needed extended partnership in the Bay Area’s Peninsula area and expanded cities to include Atherton, Belmont, Burlingame, Emerald Hills, Foster City, Hillsborough Menlo Park, Millbrae, Redwood City, San Bruno, San Carlos, San Mateo, and Woodside.

Preferred appliance service status allows De Anza Appliance to warranty appliance repair appointments directly from clients for Electrolux and Frigidaire warranty in service markets stretching from San Bruno and Union City to the Los Gatos city limits and Gilroy during the initial manufacturer’s warranty. Normally most appliance warranty repairs need to be logged with a manufacturer’s centralized call center. 

To schedule Electrolux or Frigidaire first year warranty repair, clients just need to provide proof of purchase to their dispatcher prior to scheduling or allow the appliance technician to photograph on the day of the appointment.. Valid proof of appliance purchases could include a sales receipt or delivery receipt. If a client just purchased or moved into a residence, escrow, lease agreement documents, or formal letter from a contractor showing completion date of a product also validates Electrolux and Frigidaire warranty. If all else fails the date of manufacture is embedded within the serial code and can use that to establish appliance warranties.

Any mechanical or electrical defect within the appliance is covered for the first year of ownership on most product warranties. Cosmetic damage, customer education, household connections, and installation corrections are covered for the first thirty days of ownership. If there are ever questions about what is or is not covered, clients can refer to their use and care manual or ask De Anza Appliance’s customer dispatch team prior to scheduling.

Based in Sweden, the Electrolux Appliance Group has been in business for over a century and pioneered early vacuum and clothes washers. In 1986 they purchased the US based Frigidaire Appliances and still have manufacturing plants and corporate offices in North Carolina, South Carolina, and Tennessee. Today they manufacture small appliances, residential major appliances, and commercial appliances. The Electrolux Group also includes Frigidaire Gallery & Professional collections, Electrolux’s premier Icon, Kelvinator, Tappan, and White-Westinghouse.

To shop locally for Electrolux and Frigidaire Appliances visit University Electric in Santa Clara, Davie’s Appliance in Redwood City, or Airport Appliance in Hayward.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance partners with Viking Appliances

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July 7, 2020 For Immediate Release

De Anza Appliance partners with the Viking Range Corporation  for warranty repairs on their family of residential appliance lines. Viking brings commercial style cooking home to chefs and home cooks for over 40 years. Masterfully crafted cooktops, ovens, ranges, and ventilation highlight their line with paired refrigerators and dishwashers to complete a kitchen appliance suite. Viking also provides a full collection of outdoor appliances and barbeques for alfresco dining options, perfectly suited for the mild climates of San Jose and surrounding Santa Clara, San Mateo, and Alameda counties.

Viking’s parent company, The Middleby Corporation, manufactures dozens of brands of commercial kitchen, industrial food packaging, preparation, and preservation, and residential appliances and in business for over a century. 

To shop locally for Viking appliances visit University Electric in Santa Clara. Airport Appliance in Hayward, Redwood City, and San Jose, or Davie’s Appliance in Redwood City.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Krushr, Insinkerator, True Residential, and Viking appliance brands.If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Update 4/30/20

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April 30, 2020

For Immediate Release

To our valued customers and partners,

The County of Santa Clara Health Department in conjunction with six other local health jurisdictions have extended the Shelter in Place Order through June 1, 2020. In addition, San Mateo County, and the cities of Cupertino, Milpitas, and Fremont where De Anza Appliance operates have strict mask in public initiatives. Santa Clara County’s Health Officer, Sara Cody M.D. strongly recommends the use of face masks in public. Technicians will have masks, gloves, and shoe covers available at all times and will wear at the request of any homeowner unless it impedes with the safe diagnostic or repair of an appliance.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

De Anza Appliance outlined in April 6, 2020, March 23, 2020 and March 19, 2020 press releases we are taking proactive action to keep our clients and associates safe. Below are the current steps our technicians are taking to ensure your and their safety in your home.

  • Before arrival
    • Wellness check up for your household when scheduling the appointment.
    • Email (if provided) with appointment reminder and these items the day before.
    • Technicians temperatures are taken after they leave the office.
    • Phone call for wellness check and estimated time of arrival up for your household when the technician is on the way.
    • Sanitize gloves, hands, phone, tablet, tools, and tool bag prior to greeting.
  • At the doorstep
    • Greeting with appropriate social distancing.
    • Personal protective equipment presented and available at request including masks, gloves, and shoe covers.
    • Request a single point of contact within the household during diagnostic, estimate presentation, and repair.
    • Any other family members, housemates, or pets should be sheltered from the workspace.
  • In the home
    • Create a workspace with appropriate physical distancing.
    • Deliver updates and estimates from safe distances.
    • Clean the product after use.
    • Provide options for contact free exchange of payment.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Moves to Santa Clara

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Updated 8/6/20 De Anza Appliance’s transitions to their new home on Scott Boulevard in Santa Clara’s Oakmead business district. De Anza Appliance closed their Maytag Home Appliance Center retail store and parts counter in Cupertino on De Anza Boulevard in 2004, refocusing on core appliance repair business. Business shifted to Cupertino’s Civic Center neighborhood. At 2,000 square feet the new location affords De Anza Appliance twice the office space from the Cupertino location. Extra room allows stocking of fast-moving parts to improve the goal of first-time completed jobs. Extra elbow space also allows for the future expansion of office staff and parking for the growing service fleet. The new, centralized locality and access to Central Expressway, Lawrence Expressway, 101, and 237 provides easier access to San Jose to  accommodate more same-day service requests when available. Owner’s Roger and Cindy Boucher brought their son, Chris, on board in 2011 to reinvigorate marketing, recruit new staff, and spearhead business development. In 2015 Senior Technician Peter MacConnell was promoted to Training Manager with the goal to transition to Service Manager. Added leadership grew the service team’s capacity and customer demand for service at it’s highest peaks in over a decade. Late 2017 hiring goals include bringing on several experienced appliance service technicians. In 2018 De Anza Appliance rehired JR Lara as parts manager to take over from departing Vice President David Schick. Today De Anza Appliance is seeking experienced technicians. De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands. If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance now offers Luxury Brand Appliance Repair

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Updated 8/6/20

De Anza Appliance has expanded their appliance repair offerings to cover new boutique and important brands including:

Training Manager, Peter, and Senior Technician Chris has been breaking down diagrams, educating the team mentoring team members.  All team members are now working on Beko, Bosch & Thermador Dishwashers, Dacor, Hestann, LG, True and Viking. Senior technician Gus works on Sub Zero. Tony workings on Samsung. Newest technician Kevin is working on Fisher & Paykel and Samsung.

De Anza Appliance provides factory authorized appliance repair for the Beko, Dacor, Hestan, True, and Viking brands. Please request De Anza Appliance when contact their customer support lines.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

Sub Zero Refrigerator and Wolf Range.

Sub Zero Refrigerator and Wolf Range.