Tag Archives: Frigidaire Warranty

De Anza Appliance is a Neighborhood Favorite

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De Anza Appliance Parts & Service Inc.

De Anza Appliance received the 2021 Neighborhood Favorite Aware from Nextdoor. In 2021 De Anza Appliance received 21 positive mentions. De Anza Appliance earned 167 likes across the Next Door social media platform.

Nextdoor’s online platform connects individuals grouped in their immediate and neighboring communities. It allows neighbors to share referrals, organize community events, and build connections electronically. Nextdoor colloborates with community members and local governments to share information and local businesses and organziations to promote their brands within their neighborhood.

Nextdoor believes “By bringing neighbors and organizations together, we can acheive a world where everyone has a neighborhood they can rely on.”

To recommend and refer De Anza Appliance directly through visit Nextdoor’s De Anza Appliance profile. De Anza Appliance recognizes individual team members for excellent service over the phone or in house and encourage customer endorsements; please include any staff members for positive contributions. Customers can request an appliance repair service appointment through De Anza Appliance’s website.

De Anza Appliance, founded in 1972 in Sunnyvale California, is locally owned, and operated by the Boucher Family. Spending over 30 years in Cupertino, De Anza Appliance is now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area. Extend service areas include the Bay side of San Mateo county and the Tri-City area of Alameda County. De Anza Appliance provides factory authorized appliance repair service for the Beko, Electrolux, Frigidaire, Insinkerator, Lynx, Moen, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance is Fully Vaccinated!

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October 22nd 2021,

For Immediate Release

De Anza Appliance’s field technicians and office associates are all fully vaccinated against COVID-19. De Anza Appliance takes public safety and the health and wellness of their team members, customers, and partners seriously.

The De Anza Team will continue to work safely in the home, abiding by current Santa Clara County Health Department and CDC recommendations. Team members will continue arrive to customer’s home and worksites with mask and gloves, maintain social distance, and provide additional cleaning measures upon completion of diagnostic or repair of appliances. In the office team members will maintain masking unless in a room or their workstation alone and respect social distancing whenever possible.

Appliance technicians and office associates will self-attest daily their wellness. If there are COVID-like symptoms team members will use Sick Leave or work-from-home if available and get tested. Associates will return to work once they receive a negative test result or, if positive, quarantine for two weeks after their symptoms abate. De Anza Appliance requests customers who are ill to self attest their health and to schedule appointments when households are healthy.

De Anza Appliance, founded in 1972 in Sunnyvale California, is locally owned, and operated by the Boucher Family. Spending over 30 years in Cupertino, De Anza Appliance is now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area. Extend service areas include the Bay side of San Mateo county and the Tri-City area of Alameda County. De Anza Appliance provides factory authorized appliance repair service for the Beko, Electrolux, Frigidaire, Insinkerator, Lynx, Moen, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Earns Angie’s List Super Service Award for 2020.

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De Anza Appliance’s web presence with Angie’s List began in 2005. With 152 reviews, including 128 A ratings to date, De Anza Appliance continues to provide customer focused appliance repair service for Angie’s List members.

In 2020 De Anza Appliance received 15 new reviews, 14 A rated. Angie’s List scores reviews on Price, Professionalism, Punctionality, Quality and Responsiveness. In 2020 De Anza Appliances new aggregate included A’s in Professionalism, Punctionality, Quality, and Responsivness.

In 2020 De Anza Appliance became factory authorized for the Middleby corporation’s suite of residential appliances including Aga, Lynx, and Viking receiving training and support on new luxury brands for appliance service. In addition to building brand presence De Anza Applianced increased service territories to Southern Alameda and San Mateo counties.

With local, state and federal COVID-19 health ordinances De Anza Appliance quickly shifted business practices. Technicians arrived at client’s homes with mask, gloves, and extra sanitization equipment. Some of the office staff shifted to remote or modified operations to encourage social distancing. All team members reporting to the office or field had temperatures measured prior to team or client contact. De Anza Appliance encourages their team members to get vaccinated when it’s their turn and will continue added precautions through the COVID-19 pandemic. COVID precautions earned recognition through social media and review sites.

Angie’s List manages a review site specializing in home and personal services that uses an A through F rating scale on five axises to rate a company’s performance. Review information is managed for consistancy and audited for irregularities by staff and is made available publically and allows for company response.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Year to Date and Employment Opportunities

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The demand for appliance repair this year couldn’t be greater.

After a few slow months to start the hear, the uncertainty the pandemic caused in the spring coupled with a traditional slow tax season work dropped off in March and April. We were worried but with the company’s savings and Payroll Protection loans all staffers were kept fully employed. De Anza Appliance takes COVID seriously and even in mid-March began implementing protections for our associates and customers. As an essential business in Santa Clara County we needed to stay open to ensure the safety and sanitation of the home and laundry services. Partnerships with larger manufacturers like Electrolux and Frigidaire allowed their warranty customers to receive same and next day service.

Come Memorial Day consumer confidence began to return while stay at home orders pushed households to use appliances more frequently uncovering repairs needed that may were overlooked. The first heatwave struck stressing refrigerators. Like a light switch the team went from filling 80% of our daily capacity to booking a 100% capacity a week out.

New partnerships in late 2019 and 2020 with luxury brands including Hestan, True Residential, and Viking brought new customers seeking both warranty and out-of-warranty repairs on boutique products. Expansions North to San Bruno in San Mateo County brought new customers in the door and dropping service call rates to the Fremont, Newark and Union City of Alameda County captured more business with our headquarters moving to North Santa Clara several years ago.

As the prolonged summer and extended stay-at-home orders waned through the summer the first fires hit in our backyard in the East San Jose Foothills and the Santa Cruz Mountains. Ash clouds coupled with the extended heat put further pressure on refrigerators. Grid failures due to the electrical storms and fires played havoc with appliance electronics. A week out turned to two weeks out as property manager clients even noted an incredible uptick in failures from their tenants.

According to property manager and homeowner clients found big box stores were suffering from prolonged backorders and cancellations of new appliances. Shortages started with rushes on stand-alone-freezers and top mounted refrigerators at the beginning of the pandemic. As manufacturing facilities temporarily shut down and shipping ground to a halt common entry level cooking and laundry appliances also experienced shortages. De Anza Appliance started recommending partners like Airport Appliance, Appliance Leaders, Davie’s Appliance, and University Electric. Clients couldn’t always get their first choice of brand or confirguation but found success in finding other lines like our newer partner Beko in stock.

Stresses began hitting manufacturers and parts distributors. Routine parts started to disappear from inventory and lead times to replenish grew longer and longer. De Anza Appliance stocked up on key dryer maintenance parts, cooktop components, oven ignitors, and key refrigerator components.

With a tech taking long-term medical leave pre pandemic, significant increased demand for repairs, expanded service area, and new manufacturer partnerships it’s time to grow the team. De Anza Appliance is seeking an experienced tech now with at least two years field experience or a year’s field experience with trade school completion. A top candidate will have been in the trade for at least five years, sealed system experience, and familiarity with most of the product lines De Anza Appliance services.

In addition to hiring an experienced technician now. De Anza Appliance will look towards onboarding an apprentice technician (or second experienced vet) and a new office staff member in the first quarter of 2021. We’re interviewing a new manufacturing partner as you read this article and depending where our new hire is based from and when our tech on medical leave returns, further expansion is underway to meet our manufacturer’s regional needs.

2020 wasn’t the year most of us hoped for and many of us struggled through but we’re happy to be here and excited to offer several new employees opportunities for new careers for life.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Hestan, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Now Servicing San Mateo County

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August 11, 2019 for Immediate Release

De Anza Appliance now provides appliance repair for San Mateo County including the cities of Atherton, Belmont, Burlingame, Emerald Hills, Foster City, Menlo Park, Millbrae, Redwood City, San Bruno, San Carlos, San Mateo, and Woodside. De Anza Appliance already services Los Altos, Mountain View, Palo Alto, and Stanford providing an easy transition for appliance repair for the San Mateo Area.

Technician, Ken Thomas, lives in Mountain View making easy access for daily service during the Spring and Fall and weekly service in the Summer and WInter months. Ken’s previous experience with GE Factory Service and his work with De Anza Appliance on Electrolux, Frigidaire, Jenn-Air, KitchenAid, Maytag, and Whirlpool make him an excellent person to anchor appliance repair in the San Mateo Market.

Warranty appliance repair partners Electrolux, Frigidaire, and True Residential were eager to extend their service for appliance repair in the Peninsula and San Mateo County.

De Anza Appliance’s retail partners UAirport Appliance, and Davie’s Appliance offer delivery and installation options in the San Mateo Area.

Customers can call (408) 996-9111 during business hours to schedule or request an appointment online. 

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Extends Service Area to Gilroy

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August 7, 2019 for Immediate Release

De Anza Appliance now serves Santa Clara County’s south county including Gilroy, Morgan Hill, and San Martin.

Technician, Tony Rubio, lives in South San Jose making easy access for daily service during the Spring and Fall and weekly service in the Summer and WInter months. Tony’s experience with GE, LG, Samsung, and Whirlpool appliance repair with his previous employer and work with Beko, Dacor, Electrolux, Frigidaire, True, and Viking appliance repair with De Anza Appliance makes him a well-rounded appliance technician to anchor for Gilroy area.

Warranty appliance repair partners Beko,Electrolux, Frigidaire, and True Residential were eager to extend their service for appliance repair in South San Jose to Gilroy to ensure quality appliance repair in the Southern Santa Clara County market.

De Anza Appliance’s retail partners University Electric and Airport Appliance offer delivery and installation options in the Morgan Hill and Gilroy areas.

Customers can call (408) 996-9111 during business hours to schedule or request an appointment online. 

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Earns Preferred Service Provider Status with Electrolux and Frigidaire

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July 27, 2020 for Immediate Release

De Anza Appliance earns the Preferred Service Provider with Electrolux and Frigidaire for warranty support and appliance repair for their brands in the Greater San Jose Metropolitan area, Santa Clara County, and parts of Alameda and San Mateo County. Recently Electrolux’s team needed extended partnership in the Bay Area’s Peninsula area and expanded cities to include Atherton, Belmont, Burlingame, Emerald Hills, Foster City, Hillsborough Menlo Park, Millbrae, Redwood City, San Bruno, San Carlos, San Mateo, and Woodside.

Preferred appliance service status allows De Anza Appliance to warranty appliance repair appointments directly from clients for Electrolux and Frigidaire warranty in service markets stretching from San Bruno and Union City to the Los Gatos city limits and Gilroy during the initial manufacturer’s warranty. Normally most appliance warranty repairs need to be logged with a manufacturer’s centralized call center. 

To schedule Electrolux or Frigidaire first year warranty repair, clients just need to provide proof of purchase to their dispatcher prior to scheduling or allow the appliance technician to photograph on the day of the appointment.. Valid proof of appliance purchases could include a sales receipt or delivery receipt. If a client just purchased or moved into a residence, escrow, lease agreement documents, or formal letter from a contractor showing completion date of a product also validates Electrolux and Frigidaire warranty. If all else fails the date of manufacture is embedded within the serial code and can use that to establish appliance warranties.

Any mechanical or electrical defect within the appliance is covered for the first year of ownership on most product warranties. Cosmetic damage, customer education, household connections, and installation corrections are covered for the first thirty days of ownership. If there are ever questions about what is or is not covered, clients can refer to their use and care manual or ask De Anza Appliance’s customer dispatch team prior to scheduling.

Based in Sweden, the Electrolux Appliance Group has been in business for over a century and pioneered early vacuum and clothes washers. In 1986 they purchased the US based Frigidaire Appliances and still have manufacturing plants and corporate offices in North Carolina, South Carolina, and Tennessee. Today they manufacture small appliances, residential major appliances, and commercial appliances. The Electrolux Group also includes Frigidaire Gallery & Professional collections, Electrolux’s premier Icon, Kelvinator, Tappan, and White-Westinghouse.

To shop locally for Electrolux and Frigidaire Appliances visit University Electric in Santa Clara, Davie’s Appliance in Redwood City, or Airport Appliance in Hayward.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.