De Anza Appliance Corona Virus Update 4/6/20

April 6, 2020

For Immediate Release

To our valued customers and partners,

The County of Santa Clara Health Department in conjunction with six other local health jurisdictions have extended the Shelter in Place order through May 3, 2020. In addition to the extension they have asked for greater vigilance in social distancing practices among retail and other essential businesses that remain open.

De Anza Appliance outlined in March 23, 2020 and March 19, 2020 press releases we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance is continuing to order and back-order additional cleaning materials and personal protective equipment through all possible vendors.
  • Executive and customer service staff are working from home with only 2-3 managers on-site daily to receive and distribute inventory and courier materials to other staffers.
  • Technicians and remaining on-site managers meet outside practicing social distancing when in-person meetings required and use Facetime, G-Mail, Google Chat, Phone, and Text whenever possible.
  • Signage directing customers to our website and phone number for Corona Virus updates are posted on the front and back doors.
  • Delivery drivers are to announce themselves in the front lobby and leave packages without signature requests.
  • The lobby is closed for customers but can drop ship parts for do-it-yourself repairs at a nominal fee or direct to a national distributor for direct drop ship options.
  • Office hours are now 8:00am to 2:00pm to allow team members to run essential errands in the afternoon hours.
  • Temperature tests for technicians when they check in the office.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Virus Update 3/23/20

March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance Corona Virus Update 3/16/20

March 16, 2020

For Immediate Release

To our valued customers and partners,

Keeping our clients and associates safe is paramount in this unprecedented time. For transparency we want to share with you steps De Anza Appliance takes in response to the Coronavrius.

  • Educated associates about the symptoms of the virus and methods to limit exposure and transmission provided by the Santa Clara County Public Health and the Central for Disease Control and Prevention.
  • De Anza Appliance have procured extra sanitizing products (alcohol based hand, solutions, wipes, and disinfectant sprays) for use in the office for high traffic areas, clients homes for appliances, and for associate’s personal use.
  • If a client sounds or feels ill on the phone or at the threshold of the home we would respectfully ask to reschedule to ensure our associates aren’t a vector to transmit illnesses to at-risk populations we’re in contact with.
  • De Anza Appliance requires sanitation of associate’s hands prior to entering a new home or facility, using the restroom, or eating and again at the completion of work or breaks.
  • Resist associates touching face, hands, eyes, or mouth unless immediately after sanitation.
  • Request no shaking of hands and recommend social distancing of six or more feet between associates and clients when possible.
  • Wipe down of appliances, tools, tool bags and work areas prior to starting for our associates safety and after for your safety.
  • If associates feels ill for any reason we request them to stay home for two days, if no improvement call their primary care physician for advise in next steps or quarantine protocol (current recommendation is 14 days).
  • Associates may use any type of paid time off (bereavement, sick leave or vacation) to cover any missed time during the pandemic for any reason. Depending on seniority or accrual that could be as much as 21 days. Management will assist in filling with Employment Development Department for benefits for any employee requiring extended leaves of absence or absences that exceed paid time off due to personal or immediate family quarantine or illness with doctor’s notice.

We want to proactively thank the clients who recommended rescheduling who are exhibiting symptoms and understand their hardships with failed appliances with their self quarantine measures.

Appliance repair is especially crucial when in light of increased needs of sanitation and social distancing is of the utmost importance to keep cleaning (dishwasher, clothes dryer and washer) preparing food (cooktop, microwave, range and wall oven) and preserving food (freezer and refrigerator). So long as Govern Newsom, President Trump, the CDC, and Santa Clara County Public allows operation, De Anza Appliance will be available for scheduling appliance repair service.

Currently the 7 counties constituting the San Francisco Bay Area, Santa Clara County, and Greater San Jose Municipal area released a statement for a Health Ordinance which includes a Shelter in Place Health Clause. Per section 10.f.ix for plumbers and electricians and xii. for laundromats, dry cleaners, and laundry service providers are exempt appliance repair falls within the scope of both categories.

Our thoughts and prayers go to all of the first response and medical providers, grocers, and trades people that will keep open to ensure critical services and food are delivered to our counties.

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

To Clean or Not to Self Clean, That is the Question?

Thanksgiving, Christmas, and New Years are all around the corner and what’s on everyone’s minds… Turkey, Pumpkin Pie, that wacky Green Bean Casserole.  You open your oven and find:

yuck

A Nasty mess indeed. Rooted Blessings shows the inside of a particularly neglected electric oven in desperate need of some TLC.  What’s your first inclination two days before the big turkey party… Hit the Oven Self-Clean Button and go about your business for the next 5-6 hours.

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Stop right there baking buddies. The self-clean function on your oven might be a glorious invention that takes the grease out of elbow grease but there’s one major flaw: Self-Cleaning Ovens Get Really, Really Hot! So hot the thermal fuse that protects you and your kitchen’s from burning down can sometimes trigger and go out meaning no more oven. So when your the host of a holiday party for 20 and those pies aren’t going in today and the roast beast can’t get above blue-rare tomorrow you’re in trouble. Another sign you’re in trouble the oven may lock you out. The good news is you have a friendly neighborhood appliance repair like De Anza Appliance that can help you fix that; the bad news if it’s the Wednesday of Thanksgiving week or Christmas Eve chances are dozens if not hundreds of others have just hit that self-clean button in a several block radius of your home and found the same failure. Appliance repair companies get flooded with oven repair requests the third week of November through the first week of January and end up booking up one sometimes two weeks out.

So there’s an easy answer… DO NOT USE THE SELF-CLEAN FUNCTION before a major holiday party. I’m sorry for shouting but we get the same call year in and year out from good intentioned home cooks creating unnecessary oven repair calls.  The fix isn’t extraordinarily difficult for a skilled technician to replace a fuse, the parts are pretty darn cheap but they bring an oven to a screaming halt.

Ok so you want your kitchens (and ovens) to sparkle like Martha Stuart’s.  We have to put some of that grease back into the elbows (it’s not as bad as you think). It takes a few simple ingredients and steps courtesy of Cha Ching Queen:ChachingQueen.com

  1. Take out the racks.
  2. Mix 2 parts distilled (filtered) water with 1 part white vinegar in a spray bottle.
  3. Liberally spray the interior of the oven including the door but make sure to not hit the elements or igniters. Those can be delicate and damaging them defeats the purpose of not self-cleaning and causes a trip to the appliances parts store or a call to your friendly neighborhood appliance repair company.
  4. Get baking powder everywhere you sprayed (again don’t hit the elements or igniters we don’t want residue baking onto our heating devices).  The key here is not mix the vinegar and baking soda, but to layer it.
  5. Get some course salt onto areas affected by large amounts of food residue.
  6. Spray one more time with the vinegar solution and let sit over night.
  7. Scrub down with a standard course kitchen pad, wipe down with a towel and voila clean oven!

clean

 

Bonus Time: An adapted cleaning solution from the oven works wonders in a dirty microwave. Practically Functional gives the dirt on restoring your microwave to practically new.

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They talk about diluting the vinegar it with water and adding oils; just get down and dirty and fill up a microwave safe bowl or cup with white vinegar and get to town.  Nuking the vinegar for five minutes and letting the microwave steam for a few minutes loosens up all the grime and food particles.  Grab that brillo pad or sponge you used on the oven give the microwave a quick wipe down and it will look pearly white. Holidays or otherwise it’s important to keep food residue out of the cavity.  First flavor transference can adversely affect the taste of reheated foods.  Secondly if food splatters get to the diffuser plate or wave guide it could start a fire or overload the heating components. Major heating components like the magnetron, capacitor, and diode aren’t cost effective microwave repairs.

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You might read some articles about using using vinegar and bleach as cleaning solutions.  They work well separately but they do not mix. About Education demonstrates the chemistry of combining of these solutions and the result toxic chlorine gas. Don’t do it.

So keep De Anza Appliance out of your home this holiday season with these simple all-natural cleaning tips for your oven and microwave. And if it still seems like too much work keep your mother-in-law out of the kitchen and hit the Self-Clean feature after the party’s over.