De Anza Appliance Year to Date and Employment Opportunities

The demand for appliance repair this year couldn’t be greater.

After a few slow months to start the hear, the uncertainty the pandemic caused in the spring coupled with a traditional slow tax season work dropped off in March and April. We were worried but with the company’s savings and Payroll Protection loans all staffers were kept fully employed. De Anza Appliance takes COVID seriously and even in mid-March began implementing protections for our associates and customers. As an essential business in Santa Clara County we needed to stay open to ensure the safety and sanitation of the home and laundry services. Partnerships with larger manufacturers like Electrolux and Frigidaire allowed their warranty customers to receive same and next day service.

Come Memorial Day consumer confidence began to return while stay at home orders pushed households to use appliances more frequently uncovering repairs needed that may were overlooked. The first heatwave struck stressing refrigerators. Like a light switch the team went from filling 80% of our daily capacity to booking a 100% capacity a week out.

New partnerships in late 2019 and 2020 with luxury brands including Hestan, True Residential, and Viking brought new customers seeking both warranty and out-of-warranty repairs on boutique products. Expansions North to San Bruno in San Mateo County brought new customers in the door and dropping service call rates to the Fremont, Newark and Union City of Alameda County captured more business with our headquarters moving to North Santa Clara several years ago.

As the prolonged summer and extended stay-at-home orders waned through the summer the first fires hit in our backyard in the East San Jose Foothills and the Santa Cruz Mountains. Ash clouds coupled with the extended heat put further pressure on refrigerators. Grid failures due to the electrical storms and fires played havoc with appliance electronics. A week out turned to two weeks out as property manager clients even noted an incredible uptick in failures from their tenants.

According to property manager and homeowner clients found big box stores were suffering from prolonged backorders and cancellations of new appliances. Shortages started with rushes on stand-alone-freezers and top mounted refrigerators at the beginning of the pandemic. As manufacturing facilities temporarily shut down and shipping ground to a halt common entry level cooking and laundry appliances also experienced shortages. De Anza Appliance started recommending partners like Airport Appliance, Appliance Leaders, Davie’s Appliance, and University Electric. Clients couldn’t always get their first choice of brand or confirguation but found success in finding other lines like our newer partner Beko in stock.

Stresses began hitting manufacturers and parts distributors. Routine parts started to disappear from inventory and lead times to replenish grew longer and longer. De Anza Appliance stocked up on key dryer maintenance parts, cooktop components, oven ignitors, and key refrigerator components.

With a tech taking long-term medical leave pre pandemic, significant increased demand for repairs, expanded service area, and new manufacturer partnerships it’s time to grow the team. De Anza Appliance is seeking an experienced tech now with at least two years field experience or a year’s field experience with trade school completion. A top candidate will have been in the trade for at least five years, sealed system experience, and familiarity with most of the product lines De Anza Appliance services.

In addition to hiring an experienced technician now. De Anza Appliance will look towards onboarding an apprentice technician (or second experienced vet) and a new office staff member in the first quarter of 2021. We’re interviewing a new manufacturing partner as you read this article and depending where our new hire is based from and when our tech on medical leave returns, further expansion is underway to meet our manufacturer’s regional needs.

2020 wasn’t the year most of us hoped for and many of us struggled through but we’re happy to be here and excited to offer several new employees opportunities for new careers for life.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Hestan, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Virus Update 4/6/20

April 6, 2020

For Immediate Release

To our valued customers and partners,

The County of Santa Clara Health Department in conjunction with six other local health jurisdictions have extended the Shelter in Place order through May 3, 2020. In addition to the extension they have asked for greater vigilance in social distancing practices among retail and other essential businesses that remain open.

De Anza Appliance outlined in March 23, 2020 and March 19, 2020 press releases we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance is continuing to order and back-order additional cleaning materials and personal protective equipment through all possible vendors.
  • Executive and customer service staff are working from home with only 2-3 managers on-site daily to receive and distribute inventory and courier materials to other staffers.
  • Technicians and remaining on-site managers meet outside practicing social distancing when in-person meetings required and use Facetime, G-Mail, Google Chat, Phone, and Text whenever possible.
  • Signage directing customers to our website and phone number for Corona Virus updates are posted on the front and back doors.
  • Delivery drivers are to announce themselves in the front lobby and leave packages without signature requests.
  • The lobby is closed for customers but can drop ship parts for do-it-yourself repairs at a nominal fee or direct to a national distributor for direct drop ship options.
  • Office hours are now 8:00am to 2:00pm to allow team members to run essential errands in the afternoon hours.
  • Temperature tests for technicians when they check in the office.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Virus Update 3/23/20

March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance Corona Virus Update 3/16/20

March 16, 2020

For Immediate Release

To our valued customers and partners,

Keeping our clients and associates safe is paramount in this unprecedented time. For transparency we want to share with you steps De Anza Appliance takes in response to the Coronavrius.

  • Educated associates about the symptoms of the virus and methods to limit exposure and transmission provided by the Santa Clara County Public Health and the Central for Disease Control and Prevention.
  • De Anza Appliance have procured extra sanitizing products (alcohol based hand, solutions, wipes, and disinfectant sprays) for use in the office for high traffic areas, clients homes for appliances, and for associate’s personal use.
  • If a client sounds or feels ill on the phone or at the threshold of the home we would respectfully ask to reschedule to ensure our associates aren’t a vector to transmit illnesses to at-risk populations we’re in contact with.
  • De Anza Appliance requires sanitation of associate’s hands prior to entering a new home or facility, using the restroom, or eating and again at the completion of work or breaks.
  • Resist associates touching face, hands, eyes, or mouth unless immediately after sanitation.
  • Request no shaking of hands and recommend social distancing of six or more feet between associates and clients when possible.
  • Wipe down of appliances, tools, tool bags and work areas prior to starting for our associates safety and after for your safety.
  • If associates feels ill for any reason we request them to stay home for two days, if no improvement call their primary care physician for advise in next steps or quarantine protocol (current recommendation is 14 days).
  • Associates may use any type of paid time off (bereavement, sick leave or vacation) to cover any missed time during the pandemic for any reason. Depending on seniority or accrual that could be as much as 21 days. Management will assist in filling with Employment Development Department for benefits for any employee requiring extended leaves of absence or absences that exceed paid time off due to personal or immediate family quarantine or illness with doctor’s notice.

We want to proactively thank the clients who recommended rescheduling who are exhibiting symptoms and understand their hardships with failed appliances with their self quarantine measures.

Appliance repair is especially crucial when in light of increased needs of sanitation and social distancing is of the utmost importance to keep cleaning (dishwasher, clothes dryer and washer) preparing food (cooktop, microwave, range and wall oven) and preserving food (freezer and refrigerator). So long as Govern Newsom, President Trump, the CDC, and Santa Clara County Public allows operation, De Anza Appliance will be available for scheduling appliance repair service.

Currently the 7 counties constituting the San Francisco Bay Area, Santa Clara County, and Greater San Jose Municipal area released a statement for a Health Ordinance which includes a Shelter in Place Health Clause. Per section 10.f.ix for plumbers and electricians and xii. for laundromats, dry cleaners, and laundry service providers are exempt appliance repair falls within the scope of both categories.

Our thoughts and prayers go to all of the first response and medical providers, grocers, and trades people that will keep open to ensure critical services and food are delivered to our counties.

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.