De Anza Appliance Corona Virus Update 3/23/20

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March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance Corona Virus Update 3/16/20

Featured

March 16, 2020

For Immediate Release

To our valued customers and partners,

Keeping our clients and associates safe is paramount in this unprecedented time. For transparency we want to share with you steps De Anza Appliance takes in response to the Coronavrius.

  • Educated associates about the symptoms of the virus and methods to limit exposure and transmission provided by the Santa Clara County Public Health and the Central for Disease Control and Prevention.
  • De Anza Appliance have procured extra sanitizing products (alcohol based hand, solutions, wipes, and disinfectant sprays) for use in the office for high traffic areas, clients homes for appliances, and for associate’s personal use.
  • If a client sounds or feels ill on the phone or at the threshold of the home we would respectfully ask to reschedule to ensure our associates aren’t a vector to transmit illnesses to at-risk populations we’re in contact with.
  • De Anza Appliance requires sanitation of associate’s hands prior to entering a new home or facility, using the restroom, or eating and again at the completion of work or breaks.
  • Resist associates touching face, hands, eyes, or mouth unless immediately after sanitation.
  • Request no shaking of hands and recommend social distancing of six or more feet between associates and clients when possible.
  • Wipe down of appliances, tools, tool bags and work areas prior to starting for our associates safety and after for your safety.
  • If associates feels ill for any reason we request them to stay home for two days, if no improvement call their primary care physician for advise in next steps or quarantine protocol (current recommendation is 14 days).
  • Associates may use any type of paid time off (bereavement, sick leave or vacation) to cover any missed time during the pandemic for any reason. Depending on seniority or accrual that could be as much as 21 days. Management will assist in filling with Employment Development Department for benefits for any employee requiring extended leaves of absence or absences that exceed paid time off due to personal or immediate family quarantine or illness with doctor’s notice.

We want to proactively thank the clients who recommended rescheduling who are exhibiting symptoms and understand their hardships with failed appliances with their self quarantine measures.

Appliance repair is especially crucial when in light of increased needs of sanitation and social distancing is of the utmost importance to keep cleaning (dishwasher, clothes dryer and washer) preparing food (cooktop, microwave, range and wall oven) and preserving food (freezer and refrigerator). So long as Govern Newsom, President Trump, the CDC, and Santa Clara County Public allows operation, De Anza Appliance will be available for scheduling appliance repair service.

Currently the 7 counties constituting the San Francisco Bay Area, Santa Clara County, and Greater San Jose Municipal area released a statement for a Health Ordinance which includes a Shelter in Place Health Clause. Per section 10.f.ix for plumbers and electricians and xii. for laundromats, dry cleaners, and laundry service providers are exempt appliance repair falls within the scope of both categories.

Our thoughts and prayers go to all of the first response and medical providers, grocers, and trades people that will keep open to ensure critical services and food are delivered to our counties.

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

New Appliance Brands Serviced

De Anza Appliance has expanded their appliance repair offerings to cover Dacor Appliances, LG Electronics, Sub-Zero Refrigerators, Viking Appliances, and Wolf Appliances.  Senior Technician, Peter has been breaking down diagrams, educating the team, working with Andrew on mentoring these brands.  All five brands provide technical support and appliance repair parts are readily available through local distribution channels for quick turnarounds in prescreening likely failing appliance parts to increase the chances of first time repair completions.  Ask the dispatch team about general maintenance, water filter replacement and annual refrigerator cleaning when booking calls for any appliance repair.

De Anza Appliance based in Cupertino has provided major residential appliance repair for the Greater San Jose Metropolitan Area and Santa Clara since 1972.  Recently expanding, De Anza Appliance now offers appliance repair in the cities Gilroy, Morgan Hill, and San Martin and the Coyote and New Almaden areas of South San Jose.

Sub Zero Refrigerator and Wolf Range.

Sub Zero Refrigerator and Wolf Range.