De Anza Appliance Corona Virus Update 3/23/20

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March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance, A Diamond Among Peers

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For Immediate Release 2/21/20

In 2019, De Anza Appliance went through a rigorous customer satisfaction screening process and business credential audits for the Diamond Certified Award through the American Ratings Corporation. After surveying over four-hundred random past customers and audits social media reviews De Anza Appliance was rated “Highest in Quality and Helpful Expertise” with 90% positive customer experiences. Only one other appliance repair company in Santa Clara County and the Greater San Jose Metropolitan area currently hold this prestigious designation.

In addition to surveying past clients the Diamond Certified program runs background checks on principals, verifies insurance and state license, and trains customer service practices ensuring your appliance repair experience has repeatable, flawless experiences. 

American Ratings Company provides initial screening and the Diamond Certified award, they will monitor customer feedback and provide an annual quality checks to maintain certification. Should a customer ever be dissatisfied with their repair service with De Anza Appliance or any Diamond Certified company they can file for mediation with the American Ratings Corporation and they guarantee work up to $1,000.

The American Ratings Corporation identifies the highest quality local companies since 1990. Based in the San Francisco Bay Area they are dedicated to ensuring customers have confidence in the companies they choose. All customer surveying metrics are performed ongoing and with the highest integrity and accuracy.

De Anza Appliance, founded in 1972, is locally owned and operated by the Boucher Family. They provide in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized for the Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.