De Anza Appliance Corona Virus Update 3/23/20

Featured

March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance Corona Virus Update 3/16/20

Featured

March 16, 2020

For Immediate Release

To our valued customers and partners,

Keeping our clients and associates safe is paramount in this unprecedented time. For transparency we want to share with you steps De Anza Appliance takes in response to the Coronavrius.

  • Educated associates about the symptoms of the virus and methods to limit exposure and transmission provided by the Santa Clara County Public Health and the Central for Disease Control and Prevention.
  • De Anza Appliance have procured extra sanitizing products (alcohol based hand, solutions, wipes, and disinfectant sprays) for use in the office for high traffic areas, clients homes for appliances, and for associate’s personal use.
  • If a client sounds or feels ill on the phone or at the threshold of the home we would respectfully ask to reschedule to ensure our associates aren’t a vector to transmit illnesses to at-risk populations we’re in contact with.
  • De Anza Appliance requires sanitation of associate’s hands prior to entering a new home or facility, using the restroom, or eating and again at the completion of work or breaks.
  • Resist associates touching face, hands, eyes, or mouth unless immediately after sanitation.
  • Request no shaking of hands and recommend social distancing of six or more feet between associates and clients when possible.
  • Wipe down of appliances, tools, tool bags and work areas prior to starting for our associates safety and after for your safety.
  • If associates feels ill for any reason we request them to stay home for two days, if no improvement call their primary care physician for advise in next steps or quarantine protocol (current recommendation is 14 days).
  • Associates may use any type of paid time off (bereavement, sick leave or vacation) to cover any missed time during the pandemic for any reason. Depending on seniority or accrual that could be as much as 21 days. Management will assist in filling with Employment Development Department for benefits for any employee requiring extended leaves of absence or absences that exceed paid time off due to personal or immediate family quarantine or illness with doctor’s notice.

We want to proactively thank the clients who recommended rescheduling who are exhibiting symptoms and understand their hardships with failed appliances with their self quarantine measures.

Appliance repair is especially crucial when in light of increased needs of sanitation and social distancing is of the utmost importance to keep cleaning (dishwasher, clothes dryer and washer) preparing food (cooktop, microwave, range and wall oven) and preserving food (freezer and refrigerator). So long as Govern Newsom, President Trump, the CDC, and Santa Clara County Public allows operation, De Anza Appliance will be available for scheduling appliance repair service.

Currently the 7 counties constituting the San Francisco Bay Area, Santa Clara County, and Greater San Jose Municipal area released a statement for a Health Ordinance which includes a Shelter in Place Health Clause. Per section 10.f.ix for plumbers and electricians and xii. for laundromats, dry cleaners, and laundry service providers are exempt appliance repair falls within the scope of both categories.

Our thoughts and prayers go to all of the first response and medical providers, grocers, and trades people that will keep open to ensure critical services and food are delivered to our counties.

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance, A Diamond Among Peers

Featured

For Immediate Release 2/21/20

In 2019, De Anza Appliance went through a rigorous customer satisfaction screening process and business credential audits for the Diamond Certified Award through the American Ratings Corporation. After surveying over four-hundred random past customers and audits social media reviews De Anza Appliance was rated “Highest in Quality and Helpful Expertise” with 90% positive customer experiences. Only one other appliance repair company in Santa Clara County and the Greater San Jose Metropolitan area currently hold this prestigious designation.

In addition to surveying past clients the Diamond Certified program runs background checks on principals, verifies insurance and state license, and trains customer service practices ensuring your appliance repair experience has repeatable, flawless experiences. 

American Ratings Company provides initial screening and the Diamond Certified award, they will monitor customer feedback and provide an annual quality checks to maintain certification. Should a customer ever be dissatisfied with their repair service with De Anza Appliance or any Diamond Certified company they can file for mediation with the American Ratings Corporation and they guarantee work up to $1,000.

The American Ratings Corporation identifies the highest quality local companies since 1990. Based in the San Francisco Bay Area they are dedicated to ensuring customers have confidence in the companies they choose. All customer surveying metrics are performed ongoing and with the highest integrity and accuracy.

De Anza Appliance, founded in 1972, is locally owned and operated by the Boucher Family. They provide in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized for the Dacor, Electrolux, Frigidaire, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

De Anza Appliance Moves to Santa Clara

De Anza Appliance’s transitions to their new home on Scott Boulevard in Santa Clara’s Oakmead business district. De Anza Appliance closed their Maytag Home Appliance Center retail store and parts counter in Cupertino on De Anza Boulevard in 2004, refocusing on core appliance repair business. Business shifted to the Civic Center neighborhood.

At 2,000 square feet the new location affords De Anza Appliance twice the office space from the Cupertino location. Extra room allows stocking of fast-moving parts to improve the goal of first-time completed jobs. Extra elbow space also allows for the future expansion of office staff and parking for the growing service fleet. The new, centralized locality and access to Central Expressway, Lawrence Expressway, 101, and 237 provides easier access to San Jose to  accommodate more same-day service requests when available.

Owner’s Roger and Cindy Boucher brought their son, Chris, on board in 2011 to reinvigorate marketing, recruit new staff, and spearhead business development. In 2015 Senior Technician Peter MacConnell was promoted to Technician Trainer with the goal to transition to Service Manager. Added leadership grew the service team’s capacity and customer demand for service at it’s highest peaks in over a decade. Late 2017 hiring goals include bringing on several experienced appliance service technicians. In 2018 De Anza hopes to train a technician apprentice, expand the office staff, and seek additional experienced technicians.