De Anza Appliance partners with Viking Appliances

July 7, 2020 For Immediate Release

De Anza Appliance partners with the Viking Range Corporation  for warranty repairs on their family of residential appliance lines. Viking brings commercial style cooking home to chefs and home cooks for over 40 years. Masterfully crafted cooktops, ovens, ranges, and ventilation highlight their line with paired refrigerators and dishwashers to complete a kitchen appliance suite. Viking also provides a full collection of outdoor appliances and barbeques for alfresco dining options, perfectly suited for the mild climates of San Jose and surrounding Santa Clara, San Mateo, and Alameda counties.

Viking’s parent company, The Middleby Corporation, manufactures dozens of brands of commercial kitchen, industrial food packaging, preparation, and preservation, and residential appliances and in business for over a century. 

To shop locally for Viking appliances visit University Electric in Santa Clara. Airport Appliance in Hayward, Redwood City, and San Jose, or Davie’s Appliance in Redwood City.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Krushr, Insinkerator, True Residential, and Viking appliance brands.If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Update 4/30/20

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April 30, 2020

For Immediate Release

To our valued customers and partners,

The County of Santa Clara Health Department in conjunction with six other local health jurisdictions have extended the Shelter in Place Order through June 1, 2020. In addition, San Mateo County, and the cities of Cupertino, Milpitas, and Fremont where De Anza Appliance operates have strict mask in public initiatives. Santa Clara County’s Health Officer, Sara Cody M.D. strongly recommends the use of face masks in public. Technicians will have masks, gloves, and shoe covers available at all times and will wear at the request of any homeowner unless it impedes with the safe diagnostic or repair of an appliance.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

De Anza Appliance outlined in April 6, 2020, March 23, 2020 and March 19, 2020 press releases we are taking proactive action to keep our clients and associates safe. Below are the current steps our technicians are taking to ensure your and their safety in your home.

  • Before arrival
    • Wellness check up for your household when scheduling the appointment.
    • Email (if provided) with appointment reminder and these items the day before.
    • Technicians temperatures are taken after they leave the office.
    • Phone call for wellness check and estimated time of arrival up for your household when the technician is on the way.
    • Sanitize gloves, hands, phone, tablet, tools, and tool bag prior to greeting.
  • At the doorstep
    • Greeting with appropriate social distancing.
    • Personal protective equipment presented and available at request including masks, gloves, and shoe covers.
    • Request a single point of contact within the household during diagnostic, estimate presentation, and repair.
    • Any other family members, housemates, or pets should be sheltered from the workspace.
  • In the home
    • Create a workspace with appropriate physical distancing.
    • Deliver updates and estimates from safe distances.
    • Clean the product after use.
    • Provide options for contact free exchange of payment.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Virus Update 4/6/20

April 6, 2020

For Immediate Release

To our valued customers and partners,

The County of Santa Clara Health Department in conjunction with six other local health jurisdictions have extended the Shelter in Place order through May 3, 2020. In addition to the extension they have asked for greater vigilance in social distancing practices among retail and other essential businesses that remain open.

De Anza Appliance outlined in March 23, 2020 and March 19, 2020 press releases we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance is continuing to order and back-order additional cleaning materials and personal protective equipment through all possible vendors.
  • Executive and customer service staff are working from home with only 2-3 managers on-site daily to receive and distribute inventory and courier materials to other staffers.
  • Technicians and remaining on-site managers meet outside practicing social distancing when in-person meetings required and use Facetime, G-Mail, Google Chat, Phone, and Text whenever possible.
  • Signage directing customers to our website and phone number for Corona Virus updates are posted on the front and back doors.
  • Delivery drivers are to announce themselves in the front lobby and leave packages without signature requests.
  • The lobby is closed for customers but can drop ship parts for do-it-yourself repairs at a nominal fee or direct to a national distributor for direct drop ship options.
  • Office hours are now 8:00am to 2:00pm to allow team members to run essential errands in the afternoon hours.
  • Temperature tests for technicians when they check in the office.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance Corona Virus Update 3/23/20

March 23, 2020

For Immediate Release

To our valued customers and partners,

The Governor of California, Gavin Newsom, announced via executive order Thursday March 19th, 2020 that the state will be under quarantine effective immediately. Per his press conference and executive Californian businesses should follow the National Cybersecurity and Infrastructure Security Agency’s Guidance on the Essential Critical Infrastructure Workforce. Per the Public Health portion of the document, “Workers such as plumbers, electricians, exterminators, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operations of residences.”

De Anza Appliance outlined in a March 19, 2020 press release we are taking proactive action to keep our clients and associates safe.

In addition the following new precautions are adopted effective immediately.

  • De Anza Appliance has procured disposable gloves to use whenever possible and requested.
  • Practice social distancing during daily staff meetings to update on operations and local, state, and federal COVID-19 news.
  • Treat any community laundry room features like commonly touched knobs, buttons, door handles, and other publicly touched items with extra care and sanitation before and after repair and entrance and exit to the room.
  • Discontinuing general maintenance services only calls to allow capacity for appliances repairs particularly downed cooking appliances, flooding appliances, and not cooling refrigerators.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

 

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

 

De Anza Appliance, A Diamond Among Peers

For Immediate Release 2/21/20

In 2019, De Anza Appliance went through a rigorous customer satisfaction screening process and business credential audits for the Diamond Certified Award through the American Ratings Corporation. After surveying over four-hundred random past customers and audits social media reviews De Anza Appliance was rated “Highest in Quality and Helpful Expertise” with 90% positive customer experiences. Only one other appliance repair company in Santa Clara County and the Greater San Jose Metropolitan area currently hold this prestigious designation.

In addition to surveying past clients the Diamond Certified program runs background checks on principals, verifies insurance and state license, and trains customer service practices ensuring your appliance repair experience has repeatable, flawless experiences. 

American Ratings Company provides initial screening and the Diamond Certified award, they will monitor customer feedback and provide an annual quality checks to maintain certification. Should a customer ever be dissatisfied with their repair service with De Anza Appliance or any Diamond Certified company they can file for mediation with the American Ratings Corporation and they guarantee work up to $1,000.

The American Ratings Corporation identifies the highest quality local companies since 1990. Based in the San Francisco Bay Area they are dedicated to ensuring customers have confidence in the companies they choose. All customer surveying metrics are performed ongoing and with the highest integrity and accuracy.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Krushr, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

 

De Anza Appliance Partners with ADCO Services

De Anza Appliance entered a partnership with ADCO Services in Scottsdale, Arizona to provide warranty service for 15 brands of high-end, luxury appliances.

Brands ADCO represents include:

De Anza Appliance network of local, independent showroom partners carry several lines that ADCO Services support. Airport Appliance of San Jose provides Alfresco, Customers purchasing these brands from showroom partners can request De Anza Appliance when calling the manufacturer for warranty service and call De Anza Appliance directly at (408) 996-9111 for out-of-warranty appliance repair.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

To Clean or Not to Self Clean, That is the Question?

Thanksgiving, Christmas, and New Years are all around the corner and what’s on everyone’s minds… Turkey, Pumpkin Pie, that wacky Green Bean Casserole.  You open your oven and find:

yuck

A Nasty mess indeed. Rooted Blessings shows the inside of a particularly neglected electric oven in desperate need of some TLC.  What’s your first inclination two days before the big turkey party… Hit the Oven Self-Clean Button and go about your business for the next 5-6 hours.

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Stop right there baking buddies. The self-clean function on your oven might be a glorious invention that takes the grease out of elbow grease but there’s one major flaw: Self-Cleaning Ovens Get Really, Really Hot! So hot the thermal fuse that protects you and your kitchen’s from burning down can sometimes trigger and go out meaning no more oven. So when your the host of a holiday party for 20 and those pies aren’t going in today and the roast beast can’t get above blue-rare tomorrow you’re in trouble. Another sign you’re in trouble the oven may lock you out. The good news is you have a friendly neighborhood appliance repair like De Anza Appliance that can help you fix that; the bad news if it’s the Wednesday of Thanksgiving week or Christmas Eve chances are dozens if not hundreds of others have just hit that self-clean button in a several block radius of your home and found the same failure. Appliance repair companies get flooded with oven repair requests the third week of November through the first week of January and end up booking up one sometimes two weeks out.

So there’s an easy answer… DO NOT USE THE SELF-CLEAN FUNCTION before a major holiday party. I’m sorry for shouting but we get the same call year in and year out from good intentioned home cooks creating unnecessary oven repair calls.  The fix isn’t extraordinarily difficult for a skilled technician to replace a fuse, the parts are pretty darn cheap but they bring an oven to a screaming halt.

Ok so you want your kitchens (and ovens) to sparkle like Martha Stuart’s.  We have to put some of that grease back into the elbows (it’s not as bad as you think). It takes a few simple ingredients and steps courtesy of Cha Ching Queen:ChachingQueen.com

  1. Take out the racks.
  2. Mix 2 parts distilled (filtered) water with 1 part white vinegar in a spray bottle.
  3. Liberally spray the interior of the oven including the door but make sure to not hit the elements or igniters. Those can be delicate and damaging them defeats the purpose of not self-cleaning and causes a trip to the appliances parts store or a call to your friendly neighborhood appliance repair company.
  4. Get baking powder everywhere you sprayed (again don’t hit the elements or igniters we don’t want residue baking onto our heating devices).  The key here is not mix the vinegar and baking soda, but to layer it.
  5. Get some course salt onto areas affected by large amounts of food residue.
  6. Spray one more time with the vinegar solution and let sit over night.
  7. Scrub down with a standard course kitchen pad, wipe down with a towel and voila clean oven!

clean

 

Bonus Time: An adapted cleaning solution from the oven works wonders in a dirty microwave. Practically Functional gives the dirt on restoring your microwave to practically new.

How-To-Clean-A-Microwave-With-Vinegar-500x333

 

They talk about diluting the vinegar it with water and adding oils; just get down and dirty and fill up a microwave safe bowl or cup with white vinegar and get to town.  Nuking the vinegar for five minutes and letting the microwave steam for a few minutes loosens up all the grime and food particles.  Grab that brillo pad or sponge you used on the oven give the microwave a quick wipe down and it will look pearly white. Holidays or otherwise it’s important to keep food residue out of the cavity.  First flavor transference can adversely affect the taste of reheated foods.  Secondly if food splatters get to the diffuser plate or wave guide it could start a fire or overload the heating components. Major heating components like the magnetron, capacitor, and diode aren’t cost effective microwave repairs.

How-To-Clean-A-Microwave-With-Vinegar-After-500x333

You might read some articles about using using vinegar and bleach as cleaning solutions.  They work well separately but they do not mix. About Education demonstrates the chemistry of combining of these solutions and the result toxic chlorine gas. Don’t do it.

So keep De Anza Appliance out of your home this holiday season with these simple all-natural cleaning tips for your oven and microwave. And if it still seems like too much work keep your mother-in-law out of the kitchen and hit the Self-Clean feature after the party’s over.

10 Cheap, Unique & Homemade Spring Cleaning Tips for the Kitchen

You don’t even need to leave the house for supplies with these inexpensive spring cleaning tips. Just open your cabinet, make these homemade creations and clean beyond your countertops and cupboards.

Add these suggestions to your spring cleaning to-do list to eliminate odors, remove stains and get rid of food buildup in the kitchen.

“Don’t neglect your kitchen appliances during spring cleaning, your appliances never get a day off. They take the most abuse, yet probably get the least attention. Keep them clean to help them last longer and run more efficiently.

Give spring cleaning a new meaning with these 10 unique and often forgotten tips.

1. To eliminate odors, pour vanilla extract into a bowl with a paper towel and wipe down the refrigerator walls.

2. Soak refrigerator removable parts in the sink with warm, soapy water to remove stains from food spills.

3. To remove food residue, run an empty dishwasher with a cup of white vinegar.

4. Take out oven racks and wash them by hand with warm soap and water to remove caked on food.

5. To eliminate odors, place handful of ice cubes and citrus peels in garbage disposal, turn on cold water and then the disposal for 15-30 seconds. After turning off disposal continue to rinse with hot water for 15 more seconds.  Ice cubes in the disposer also sharpens the blades.

6. Wipe interior microwave surfaces with a mixture of two tablespoons baking soda and one quart water to remove food stains.

7. Use a sponge with a mixture of ½ cup bleach, ¼ cup baking soda and four cups warm water to avoid yellowing of white appliances. Let it set for 10 minutes before rinsing and drying.

8. To remove grease buildup from garbage disposal, turn on hot water, then disposal. Squeeze tablespoon of dishwashing liquid in disposal, and run hot water for 15-30 seconds. Turn off disposal and let hot water run until suds are gone.

9. Heat a microwave-safe bowl of vanilla extract for three minutes and use it to wipe surfaces for stubborn residue and stains in the microwave.

10. Clean condenser coils located behind the fridge with a brush or handheld vacuum to remove dirt, dust and pet hair.

“The best way to ensure an odor-free and grease-free kitchen sink is to prevent the smell and buildup before it begins,” said Roger Boucher, president of De Anza Appliance. “A good dose of spring cleaning can clear the air, keeping your garbage disposal in good working condition.”

By following these tips from De Anza Appliance, kitchen appliances and plumbing fixtures will continue to sparkle and smell fresh for many springs to come.

Common appliance repair complaints and how De Anza Appliance resolves them

Posted in tip

Technicians may not arrive at scheduled time.  De Anza Appliance makes every effort to arrive at the time promised.  We schedule AM (8:00 am to 12:30 pm) or PM (12:30 pm to 5:00 pm).  The day of service that time frame can be reduced to a TWO HOUR window.  We also call the customer when we are on our way to the house.  In the event a technician is running behind schedule, we call and let you know in advance, to avoid having you from wait around.  If you are at work or another location from the repair, and can break away with a phone call, we can call you up to 30 minutes in advance so that you can meet us at the repair location.

Parts for appliances may take several days to arrive before appliance can be repaired.  De Anza Appliance pre-screens all its calls before we go out.  That way we can order the parts in advance before we go out.  If the customer approves the estimate we can fix it on the spot, the same day.  We realize that it is impossible to pre-screen sight unseen for every problem and every appliance, but we make every effort to do so.  It benefits both the customer our company to complete the job in ONE TRIP.