De Anza Appliance Year to Date and Employment Opportunities

The demand for appliance repair this year couldn’t be greater.

After a few slow months to start the hear, the uncertainty the pandemic caused in the spring coupled with a traditional slow tax season work dropped off in March and April. We were worried but with the company’s savings and Payroll Protection loans all staffers were kept fully employed. De Anza Appliance takes COVID seriously and even in mid-March began implementing protections for our associates and customers. As an essential business in Santa Clara County we needed to stay open to ensure the safety and sanitation of the home and laundry services. Partnerships with larger manufacturers like Electrolux and Frigidaire allowed their warranty customers to receive same and next day service.

Come Memorial Day consumer confidence began to return while stay at home orders pushed households to use appliances more frequently uncovering repairs needed that may were overlooked. The first heatwave struck stressing refrigerators. Like a light switch the team went from filling 80% of our daily capacity to booking a 100% capacity a week out.

New partnerships in late 2019 and 2020 with luxury brands including Hestan, True Residential, and Viking brought new customers seeking both warranty and out-of-warranty repairs on boutique products. Expansions North to San Bruno in San Mateo County brought new customers in the door and dropping service call rates to the Fremont, Newark and Union City of Alameda County captured more business with our headquarters moving to North Santa Clara several years ago.

As the prolonged summer and extended stay-at-home orders waned through the summer the first fires hit in our backyard in the East San Jose Foothills and the Santa Cruz Mountains. Ash clouds coupled with the extended heat put further pressure on refrigerators. Grid failures due to the electrical storms and fires played havoc with appliance electronics. A week out turned to two weeks out as property manager clients even noted an incredible uptick in failures from their tenants.

According to property manager and homeowner clients found big box stores were suffering from prolonged backorders and cancellations of new appliances. Shortages started with rushes on stand-alone-freezers and top mounted refrigerators at the beginning of the pandemic. As manufacturing facilities temporarily shut down and shipping ground to a halt common entry level cooking and laundry appliances also experienced shortages. De Anza Appliance started recommending partners like Airport Appliance, Appliance Leaders, Davie’s Appliance, and University Electric. Clients couldn’t always get their first choice of brand or confirguation but found success in finding other lines like our newer partner Beko in stock.

Stresses began hitting manufacturers and parts distributors. Routine parts started to disappear from inventory and lead times to replenish grew longer and longer. De Anza Appliance stocked up on key dryer maintenance parts, cooktop components, oven ignitors, and key refrigerator components.

With a tech taking long-term medical leave pre pandemic, significant increased demand for repairs, expanded service area, and new manufacturer partnerships it’s time to grow the team. De Anza Appliance is seeking an experienced tech now with at least two years field experience or a year’s field experience with trade school completion. A top candidate will have been in the trade for at least five years, sealed system experience, and familiarity with most of the product lines De Anza Appliance services.

In addition to hiring an experienced technician now. De Anza Appliance will look towards onboarding an apprentice technician (or second experienced vet) and a new office staff member in the first quarter of 2021. We’re interviewing a new manufacturing partner as you read this article and depending where our new hire is based from and when our tech on medical leave returns, further expansion is underway to meet our manufacturer’s regional needs.

2020 wasn’t the year most of us hoped for and many of us struggled through but we’re happy to be here and excited to offer several new employees opportunities for new careers for life.

De Anza Appliance, founded in 1972 in Sunnyvale, California, is locally owned and operated by the Boucher Family. Spending over 30 years in Cupertino they are now located in Santa Clara. De Anza Appliance provides in-home appliance repair and maintenance for the Greater San Jose Metropolitan area in the Southern Bay Area from San Mateo and Union City to Gilroy. De Anza Appliance provides factory authorized appliance repair service for the Beko, Dacor, Electrolux, Frigidaire, Hestan, Insinkerator, True Residential, and Viking appliance brands.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.

De Anza Appliance now in Fremont and Tri-City area.

De Anza Appliance is expanding their territory to the Tri-City area of Alameda County to include the cities of Fremont, Newark, and Union City. De Anza Appliance has tested the market for several years for success with out of area rates and now are able to normalize them with Santa Clara County and the Greater San Jose Area Metropolitan area rates.

“The combination of hiring an experienced veteran appliance repair technician, several staff members living near the region, and moving the office from Cupertino to North Santa Clara provides the perfect opportunity to bring the De Anza Appliance experience to customers in Fremont, Newark, and Union City.”

-Chris Boucher, Hiring Manager

Several appliance manufacturing partners like Beko, Dacor,Electrolux, Frigidaire, Insinkerator, Moen, True Manufacturing are eager for the expanded assistance to help their clients under initial warranties.

De Anza Appliance founded in Sunnyvale in 1972 by Bill Boucher spent most of it’s history providing appliance repair in the Cupertino area. Currently second general owner Roger Boucher moved the business to North Santa Clara in 2017 and now services Santa Clara County and parts of Alameda and San Mateo counties.

For more information contact Chris Boucher, Vice President of Marketing & Operations at (408) 996-9111 or chris.boucher@deanzaappliance.com.

De Anza Appliance Corona Update 4/30/20

Featured

April 30, 2020

For Immediate Release

To our valued customers and partners,

The County of Santa Clara Health Department in conjunction with six other local health jurisdictions have extended the Shelter in Place Order through June 1, 2020. In addition, San Mateo County, and the cities of Cupertino, Milpitas, and Fremont where De Anza Appliance operates have strict mask in public initiatives. Santa Clara County’s Health Officer, Sara Cody M.D. strongly recommends the use of face masks in public. Technicians will have masks, gloves, and shoe covers available at all times and will wear at the request of any homeowner unless it impedes with the safe diagnostic or repair of an appliance.

In the light of mandatory quarantine operation of residential cooking, laundry, and refrigerator equipment is crucial to maintain home food supplies and personal hygiene and will remain so long as the county, state, and federal jurisdictions allow operations.

De Anza Appliance outlined in April 6, 2020, March 23, 2020 and March 19, 2020 press releases we are taking proactive action to keep our clients and associates safe. Below are the current steps our technicians are taking to ensure your and their safety in your home.

  • Before arrival
    • Wellness check up for your household when scheduling the appointment.
    • Email (if provided) with appointment reminder and these items the day before.
    • Technicians temperatures are taken after they leave the office.
    • Phone call for wellness check and estimated time of arrival up for your household when the technician is on the way.
    • Sanitize gloves, hands, phone, tablet, tools, and tool bag prior to greeting.
  • At the doorstep
    • Greeting with appropriate social distancing.
    • Personal protective equipment presented and available at request including masks, gloves, and shoe covers.
    • Request a single point of contact within the household during diagnostic, estimate presentation, and repair.
    • Any other family members, housemates, or pets should be sheltered from the workspace.
  • In the home
    • Create a workspace with appropriate physical distancing.
    • Deliver updates and estimates from safe distances.
    • Clean the product after use.
    • Provide options for contact free exchange of payment.

Again we want to thank customers who have proactively cancelled appointments due to voluntary exposure quarantines and illnesses. Continued prayers go out to our first response and medical providers, grocers, trade people and other businesses staying open to provide critical services to residents of Alameda, San Mateo, and Santa Clara counties and the greater San Jose Metropolitan area.

God Bless,

Roger Boucher, President

De Anza Appliance Parts & Service Inc.

If you have any questions about De Anza Appliance or this Press Release you may contact Chris Boucher at chris.boucher@deanzaappliance.com or call (408) 996-9111 x101.